FAQ
How long does shipping take?
Standard delivery typically takes 4–7 working days, while express delivery takes 2–4 working days once dispatched.
Orders placed before 1pm AEST Monday to Friday are dispatched the same business day.
How much does shipping cost?
We offer both standard and express delivery options:
Standard Delivery
$5 AUD
Free on orders over $100 AUD
Express Delivery
$10 AUD
Free on orders over $200 AUD
Do you ship internationally?
Yes, we ship internationally. Shipping rates and delivery times are calculated at checkout based on your location.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us as soon as possible. Once an order has shipped, changes or cancellations are not guaranteed.
What if I ordered the wrong size?
No stress. We offer a free 30-day return policy for store credit or exchange on eligible items, provided return conditions are met.
How do I contact customer support?
Email us anytime at:
smit@coverthepump.com
Our support hours are Monday to Friday, 9am–5pm AEST.